Terms & Conditions – Please read carefully

These Terms and Conditions apply to all dealings between the client and Your Escape Plan Limited, trading as Escape Plan, Registered Office Broughton House, 6-8 Sackville Street, London, W1S 3DG. Company Number 10681971 Tel: +44 203 287 8544 Email: info@escape-plan.co.uk

Terminology

·      Escape Plan, “us” or “we” refers to the agent, mediator, negotiator and any person acting on behalf of  Your Escape Plan Ltd

·      “You”, “Your” or “The Client” refers to the person named on the booking and all who accompany them

·      The “accommodation provider” or “supplier” refers to the owner of a property, it’s agents and/or the tour operators authorised to market the property

·      The “Booking Conditions” refer to the terms set by the accommodation provider

Our Role and Your Contract

       i.         Escape Plan acts as a negotiator and mediator between the client and the accommodation providers. We do not own nor do we have any control whatsoever over any property/service listings and unless explicitly stated, we make no representations or warranties regarding any of the properties.

     ii.         When processing your booking, we will arrange for you to enter into a contract with the supplier or his nominated agent.

     iii.       Your booking through Escape Plan is subject to this Term and Conditions and the Booking Conditions, which define the conditions set out by the relevant accommodation provider, including your rights in the event that something goes wrong with the accommodation you have booked.

    iv.         In all engagements, Escape Plan will carry out all research necessary in order to present the client with a list of suitable options based on the given parameters and preferences. The engagement will commence when there is direct contact, whether written or verbal, between Escape Plan and the Client.

     v.         Once engaged, Escape Plan will contact and negotiate with the providers on behalf of the client and subsequently arrange for the client and the provider to enter into a binding contract. This is normally at the time of payment, whether Escape Plan pays the provider or the client does so directly.

    vi.         Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we only act as a mediator and negotiator, Escape Plan holds no responsibility for any errors in any documentation except where an error is made by us.

  vii.         When you confirm your booking you are entering into a binding contract with the owner of your chosen property, or their representative. Our Terms and Condition as varied and supplemented by the terms and conditions of the individual property owners and providers constitute the basis of your contract and should be read and understood thoroughly.

Booking Procedure and Payment

       i.         In order to confirm a booking, you must pay the holding fee, deposit and/ or full balance as instructed. As this varies between properties you will be notified at the booking stage of the correct procedure and payment timeline. Should you delay any payment, partial or otherwise, without prior permission of Escape Plan or the provider, you will be in breach of contract and the provider retains the right to cancel the booking and apply the agreed cancellation fees which you will be made aware of at the time of booking. Escape Plan holds no sway with the provider’s discretion to cancel a booking due to breach of contract and shall not be liable for any subsequent loss of money to the client due to relating arrangements being unable to be fulfilled.

     ii.         The prices and availability given are correct at the time they are presented but they are likely to change with time and demand and can only be guaranteed by a booking.

    iii.         All transactions must be paid in the provider’s currency and bank charges and transaction fees are to be paid fully and solely by the Client on top of the full invoice amount. If you are paying the provider or us in a currency, which differs from the supplier’s own currency, you may be subject to a currency exchange rate fluctuation and/or international bank charges. You remain fully responsible for paying any and all international bank charges by either the remitting bank or the receiving bank.

    iv.         Finder fees are applied to certain bookings to cover the cost of the work and research we had to undertake in order to propose those options. This fee is charged instead of the agent commission, which we are normally able to include in the rates we offer to our clients. Properties that are subject to a Finder’s Fee will be clearly stated and the client must pay the accommodation provider directly for the accommodation and the finder’s fee directly to Escape Plan upon Invoice. 

     v.         You are responsible for paying Escape Plan’s finder fee should you opt for a property that has been presented to you and that is subject to this.  Should we find that we have been cheated out of this fee, we reserve the right to make a claim against you for this amount plus any funds spent in the claim’s process.

    vi.         The booking information that you provide to us will be passed on only to the relevant providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements.

   vii.         Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area ("EEA"), controls on data protection may not be as strong as the legal requirements in the United Kingdom. If we were not authorized to pass this information to the relevant Travel Providers, whether the EEA or not, we would be unable to arrange your booking. In making this booking, you consent to this information being passed on to the relevant parties.

Surcharges

       i.         We draw your attention to the clauses of the suppliers' booking conditions relating to surcharging. As your booking agent we may be required to collect surcharges on behalf of the suppliers involved in your booking. These are additional amounts that a Travel Supplier may charge after you have booked, because costs have increased in the areas of transportation, including the cost of fuel; duties, taxes and fees; or exchange rates. Surcharges can vary and the amount will be advised to you in writing. Where the supplier involved is a member of ABTA they will follow the code of conduct in regards to levying surcharges. Please see supplier’s terms to understand their surcharges. Whilst suppliers do try to avoid them, surcharges can occur and a failure to pay any surcharged amount requested from you may result in the cancellation of your booking or a refusal to allow you to travel.

     ii.         The local authorities in certain countries may impose additional taxes (tourist tax, etc.), which have to be paid locally (e.g. at the hotel). You are exclusively responsible for paying such additional taxes.

Cancellation

       i.        Cancellation Policies are set out by the accommodation providers and vary between properties. These will always be made clear on quotes so the client is aware of them before booking and will accompany all invoices.

     ii.         Finder Fees applied to qualifying bookings are never refundable.

Accommodation

       i.         Unless detailed as payable locally or as otherwise confirmed to you in writing, the price includes gas, electricity, water, linen charge plus any maid service as specified or any other extra services specified at the time of booking.

     ii.         Amendments can only be proposed and accepted in accordance to the provider’s terms and condition and are granted at the sole discretion of the provider. The client agrees to cover all costs relating to these amendments.

    iii.         Special requests must be communicated at the time of booking and Escape Plan will notify the provider whom will endeavour to accommodate the client whenever possible. Special request are granted at the sole discretion of the provider and Escape Plan holds no liability should these requests not be met, whether agreed to or otherwise.

    vi.         Properties are let for holiday purposes only, strictly for the agreed time and shall not be used for any other purpose unless agreed with the provider at the time of booking.  The number of people agreed with the provider and stated in the booking must not be exceeded without prior consent being given. The quotes given by Escape Plan are based on the occupancy given and should this be inaccurate, the provider will apply extra charges at the time of check in, which the client is fully responsible for.

  vii.         Some of the properties are located off the beaten track and will require transportation for you to move around. If in doubt, please ask us during the enquiry stage and we shall communicate with the owner to gain a better understanding of the exact location and the requirements around it.

 viii.         Standards vary enormously from basic but serviceable furnishings and equipment, to the more sophisticated and comfortable. Unless otherwise specifically stated, we make no representations as to the suitability of any property for children or persons with reduced mobility. Please ask the question to us before booking and we will check with the provider to clarify suitability.

    ix.         You accept that the decoration, furnishings and items provided with the property may differ from materials seen at the time of booking due to necessary changes made by the owner at his/her discretion.

     x.         Sometimes your accommodation provider may need to make a change. If you have already booked we will let you know as soon as we can, if there is time before your departure. Most changes are minor. Occasionally the travel provider needs to make a major change, a major change would include a change of hotel due to hotel closure or overbooking. This list is not exhaustive and there may be other examples of a major change. Please read the accommodation provider’s Booking Condition to understand what happens in this scenario.

Insurance

     i.           We request you take out comprehensive travel insurance before you depart and our services are offered on the understanding that insurance cover has been purchased. This is a condition of booking with most Travel Suppliers that adequate insurance cover is arranged in order to cover you and your party against the cost of cancellation by you before you travel; the cost of assistance (including repatriation) in the event of accident or illness; loss of luggage and money; and other expenses. Some suppliers may prevent you from travelling if proof of insurance cannot be provided. We accept no liability arising from your failure to obtain adequate cover.

 Documents

     ii.         You must make sure you are in possession of up to date and compliant travel documents before you leave the UK. Passports are often required to have a validity of at least 6 months from the return travel date. Visas can take weeks to come through and must be applied for in the relevant consular office

  iii.           In addition, for holidays in the EU/EEA, all UK residents should carry the European Health Insurance Card (EHIC), which enables you to get free or reduced cost medical treatment if you fall ill or have an accident on holiday.

  iv.           Should you wish to hire vehicles while abroad, an International Drivers Permit is required for many countries outside the UK. Please check if you are travelling to a country that requires it and apply in plenty of time. In remote countries, car insurance and personal liability insurance are not compulsory and most hire vehicles and drivers are not insured due to the high cost. We would strongly urge you to do your research and request actual certificates of insurance if they claim to have it, or if you opt to drive yourself, bare in mind you are financially responsible for any and all damages, including theft. The safest option is to go through taxi companies or use the hotels shuttle services to move around.

Travel Advice

     i.           You should check up-to-date travel advice available from the Foreign and Commonwealth Office before booking/departure by visiting their website FOREIGN TRAVEL ADVICE website which also has a really good TRAVEL CHECKLIST to make sure you have everything in order.

    xi.         Star ratings vary between different countries. A villa owned by a local might be of subsequent standard to one owned and managed by a multinational company that has a uniform rating system across worldwide properties. Unless stated as verified, which means a member of Escape Plan has personally visited the property and can vouch that the pictures and information outlined on the supplier site is in fact accurate, Escape Plan cannot take any responsibility for what and how suppliers advertise on their site.

  xii.         Even though you are on holiday, the locals are not and on rare occasions building work might commence without any prior warning near a property. We obviously have no control over this and, should we be made aware of any, we will advise you at the time of booking or at the earliest possible opportunity.

Procedures

       i.         Should damage be done to the property or it’s contents, it must be immediately reported to the owner and the cost of a replacement be covered by the client as instructed by the owner or it’s representative. Should damage be done and not reported, it is likely that the damage deposit will not be returned.

     ii.         Should a problem, deficiency or breakdown arise in or affect your property it is essential that you report it immediately to the property owner/agent in order for it to be rectified. If you fail to promptly notify any problem, deficiency or breakdown so that the owner has no opportunity to remedy it, any claim for compensation you may have is likely to be affected or even lost as a result.

    iii.         Should you lose your money, documents or possessions whilst away, make sure to report it to the local authorities and get a report at your earliest convenience. Insurance claims normally require this in order to process the claim.

Your Responsibility

       i.         It is your responsibility to obtain all the correct travel documentation before departure such as Visas, Passports, International Driver License and any such documents needed to enter and abide to international and local laws. We suggest you seek advice on this before confirming any bookings to make sure you have enough time to obtain all the correct documentation.

     ii.         It is your responsibility to seek the advice of a medical professional and pay and receive the correct vaccines / inoculations before travelling.

    iii.         It is your responsibility to keep all children and adults at the property safe, especially around water. Escape Plan will not be held responsible for any accidents that might occur as a result of you not being vigilant either inside or outside the property. A responsible adult must supervise children at all times, particularly around swimming pools, staircases or in any location which could be potential hazards.

    iv.         You must thoroughly read and observe all pictures and materials sent from the provider and must be satisfied that the property/service is to your taste and standard. Should any questions arise, these must be presented to Escape Plan before the booking process so they can be forwarded to the provider for answers and clarification before any booking is finalized.

Our Responsibility and Indemnity

     v.         For the avoidance of doubt, your booking is directly with the provider or his representative, not with Escape Plan.

    vi.         Other than where we are negligent in the provision of our services to you, Escape Plan accepts no liability or responsibility for any complaint, loss, damage, expense or other claim in respect of any aspect of your bookings or travel arrangements. Specifically, we will not be liable for any act or omission by any person not employed directly by us or under our immediate control and whilst we have chosen our Travel Providers with care we have no control over our Travel Providers and so cannot be held responsible for any action or omission of our Travel Providers or their servants, agents or employees.

  vii.         In respect of all bookings we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions any act of God and / or any other event which is outside of our reasonable control.

 viii.         In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any indirect, special or consequential loss or damage (howsoever arising).

    ix.         In all cases the absolute aggregate maximum liability of Escape Plan under or in connection with these terms of business (howsoever arising) shall be limited to 20% of the total price paid by the customer for the specific bookings related to any given complaint.

     x.         Escape Plan will endeavor to present properties which best fit the client’s criteria (for example: 4 double bedrooms with a pool in a specific area within a certain budget) objectively and based on the materials provided by agencies or suppliers and on our understanding of them. We shall not be held liable to the client for misinterpretation or misrepresentation by our supplier’s materials, or differences in opinion or taste between the provider, client and supplier.

    xi.         Whilst we are happy to assist clients, when possible, by suggesting certain additional services (payable locally), please note that we do so as your agent and do not enter into any contract with you or the local supplier. We cannot guarantee that any such service will be provided (even where confirmed) and will not be liable if it isn't.

  xii.         We have no liability for the acts and omissions of the provider or for the performance of the service. Your contract will be with the provider and is subject to their booking conditions. Such services may include the provision of a telephone service, Wi-Fi and/or internet at the property, televisions, videos/DVDs, pool heating, extra cleaning or cooking services, bicycle or boat hire etc. Where discrepancies occur between Escape Plans Terms and Conditions and the supplier’s own Booking Conditions, the supplier’s conditions will apply.

 xiii.         Since Escape Plan only acts as a mediator and negotiator, we are not liable for any expenses or losses, which you incur as a result of any cancellation or alteration of any booking by your provider and you will need to pursue these directly with the provider in question or the Travel Insurance provider. Additionally, we are not liable for the acts or defaults of providers or for the performance or non-performance of their contractual obligations.

 xiv.         We will not be responsible for any compensation if the providers are prevented or delayed from carrying out our or theirs responsibilities under these booking conditions as a result of events beyond our control. This means an event that we or the provider could not, even with all due care, have expected to occur or which we or they could otherwise have avoided, including but not limited to the breakdown of any equipment or machinery provided or made available to you, adverse weather or local conditions including flood, snow or storm, the inability of any person to deliver or supply goods (including the availability of transportation, food, utilities and other general requirements) for whatever reason, including the difficulty or increased costs in finding workers to provide or deliver such goods and services; and strikes and industrial action, lock-out or labour disputes, natural disaster, acts of terrorism, war, riot or civil commotion, sabotage or malicious damage, fire, accidents, keeping to any law or governmental order, rule, regulation or direction, local restrictions or bye-laws, local custom or Acts of God.

  xv.         In our capacity as mediator/negotiator, whilst we will be happy to liaise between you and the provider in relation to any complaints you have, in no circumstances shall we be liable for any refunds and/or compensation in settlement of any complaint or otherwise. The resolution of any complaint is the responsibility of the provider in question, and as a mediator we cannot accept any liability in this respect.

 xvi.         We do not sell or offer for sale any "packages" or act as an "organizer" within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992 and these Regulations do not apply to any booking you may make through us.

xvii.         Your booking is subject to these terms and conditions as well as the terms and condition of the provider and both should be read and understood prior to committing to the booking. By engaging us you agree to be bound by them and that you consent to our use of your information in accordance with our Privacy Policy.

Complaints

We pride ourselves on delivering the highest standard of customer service but if you have any dissatisfaction regarding your travel arrangements they should be reported to the relevant Provider or their local supplier or agent immediately or at least within 7 days from the date of check out. If the Travel Provider is unable to resolve your concern please contact our customer services team who will try to assist you. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

If the matter cannot be resolved and it involves an ABTA member then it can be referred to the ABTA Alternative Dispute Resolution (ADR) scheme or you may wish to refer the matter to the European Commission’s Online Dispute Resolution Platform.

Website Content

       i.         The content of this website is for general use and information only and it is subject to change without notice. The use of such information is entirely at the client’s risk and the responsibility to ensure that any products, services or information meet specific requirements lies solely in the client’s hands.

     ii.         All materials contained within this website are fully owned by Your Escape Plan Ltd and outside sourced materials have been credited as such. Unauthorized use of any content may lead to damages claims and qualify as criminal offences.

    iii.         No part of this website can be reproduced or linked to any outside source without our prior written consent.

    iv.         External links have been provided to simplify the client’s own research and information gathering. We do not endorse, nor can we be held responsible and liable for any information obtained through these sites.

Jurisdiction

English law governs all contracts unless the service provider requires that the law of the country where their property is located govern your contract with them or the service provided. In the event that you have any dispute with any provider, you will generally be able to ask the Courts of England and Wales to deal with this (or Scotland or Northern Ireland if you are resident in either of these countries). If you have any dispute with Escape Plan in respect of any booking or which concerns our actions as a mediator/negotiator (and not the acts or omissions of the service provider or the property or other services themselves), we both agree this will be dealt with by the Courts of England and Wales only.

PRIVACY POLICY

Last updated: 6 May 2017

 

Your Escape Plan Ltd Trading As Escape Plan (registered number 10681971), whose registered office is at Broughton House, 6-8 Sackville Street, London, W1S 3DG, knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of our website terms and conditions ('Website Terms').

By accepting our Website Terms or by visiting www.escape-plan.co.uk ('the Website') you are accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by Your Escape Plan Ltd Trading As Escape Plan. Escape Plan believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.

When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.

Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.

1     Collecting Information

We may collect Personal Data about you from a number of sources, including the following:

1.1         From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.

1.2         From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

1.3         From documents that are available to the public, such as the electoral register.

1.4         From third parties to whom you have provided information with your consent to pass it on to other organisations or persons.

2     Using Your Personal Information

2.1         Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

2.1.1            To help us to identify you when you contact us.

2.1.2            To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).

2.1.3            To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.

2.1.4            To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.

2.1.5            To help to prevent and detect fraud or loss.

2.1.6            To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where

2.1.6.1              these products are similar to those you have already purchased from us,

2.1.6.2              you were given the opportunity to opt out of being contacted by us at the time your Personal Information was originally collected by us and at the time of our subsequent communications with you, and

2.1.6.3              you have not opted out of us contacting you.

2.1.7            To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.

2.1.8            We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

2.1.9            We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.

2.2               We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.

2.3               We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

2.3.1            If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.

2.3.2            If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

2.3.3            We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit and debit card payments and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Act 1998. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and the Data Protection Act 1998.

2.4         Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.

2.5          In connection with any transaction which we enter into with you:

2.5.1       We may carry out with one or more licensed credit reference and fraud prevention agencies:

2.5.1.1    credit checks where you have given us your express consent, and

2.5.1.2    fraud prevention checks.

We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.

2.5.2            If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.

2.5.3            If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Your Escape Plan Ltd Trading As Escape Plan, Broughton House, 6-8 Sackville Street, London, W1S 3DG.

3     Protecting Information

We have strict security measures to protect Personal Data.

3.1         We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

3.2         We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

3.3         We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

3.4         It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

4     The internet

4.1         If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.

4.2         Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.

5     Cookies

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.

These cookies cannot be used to identify you personally and are used to improve services for you, for example through:

-  Letting you navigate between pages efficiently

-  Enabling a service to recognise your computer so you don't have to give the same information during one task

-  Recognising that you have already given a username and password so you don't need to enter it for every web page requested

-  Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast

To learn more about cookies, see:

- www.allaboutcookies.org

- www.youronlinechoices.eu

- www.google.com/policies/technologies/cookies/

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.

Multiple cookies may be found in a single file depending on which browser you use.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact our Data Protection Manager at Your Escape Plan Ltd Trading As Escape Plan, Broughton House, 6-8 Sackville Street, London, W1S 3DG, or email us at info@escape-plan.co.uk.

 

Cookie name

Description

Authentication, Personalization And Security

Cookies help us verify your Account and device and determine when you’re logged in, so we can make it easier for you to access the Services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

Performance And Analytics

Cookies help us analyze how the Services are being accessed and used, and enable us to track performance of the Services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and Your Sites’ performance, such as page views, conversion rates, device information, visitor IP addresses and referral sites.

Third Parties

Third Party Services may use cookies to help you sign into their services from our Services. We also may use third party cookies, such as Google Analytics, to assist with analyzing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

Squarespace Ads

We partner with third party publishers, advertising networks and service providers to manage our ads on other sites. Our third party partners may set cookies on your device or browser to gather information about your activities on the Services and other sites you visit, in order to provide you with Squarespace ads. For example, if you visit Squarespace and also use a social media platform, you may see a Squarespace ad in your social media newsfeed or timeline.

Pixels

A pixel tag, or pixel, is a small piece of code that can be embedded on websites and emails. We use pixels to learn how you interact with our site pages and emails, and this information helps us and our ad partners provide you with a more tailored experience. For example, if you visit a Squarespace page related to music, a pixel will help us show you an ad for that page when you later visit a music news site.

Device Identifiers

We use device identifiers to track, analyze and improve the performance of the Services and our ads.

Opting Out

You can set your browser to not accept cookies, but this may limit your ability to use the Services. We currently don’t respond to DNT:1 signals from browsers visiting our Services. You can also opt out of receiving interest-based ads from certain ad networks here (or if located in the European Union, here).

By using this website, you agree that we can place these types of cookies on your device.

6     Links

6.1         The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.

6.2         These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or 'serve') the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about internet advertising companies (also called 'ad networks' or 'network advertisers'), including information about how to opt-out of their information collection.

6.3         We exclude all liability for loss that you may incur when using these third party websites.

7     Further Information

7.1         If you would like any more information or you have any comments about our Privacy Policy, please either write to us at Data Protection Manager, Your Escape Plan Ltd Trading As Escape Plan, Broughton House, 6-8 Sackville Street, London, W1S 3DG, or email us at info@escape-plan.co.uk.

7.2         We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

7.3         You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at info@escape-plan.co.uk. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.

7.4         If you would like access to the Personal Data that we hold about you, you can do this by emailing us at info@escape-plan.co.uk or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.

7.5         We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at info@escape-plan.co.uk or write to us at the address above to update your Personal Data.